FAQ: General Information 

1. Why do I require "Unlimited Incoming Plan" for my cellular phone? 

2. How does it work? 

3. Can I use the Call Back Service out of my Local calling area? 

4. How do I subscribe? 

5. How do I pay? 

6. How much do I get charged? 

7. Can I call long distance? 

8. I dialed the callback number, I waited, but my phone doesn't ring. What should I do? 

9. Will I be charged on my cellphone bill for using your service? 

10. How does your service know to call me back? 

11. What if I miss the call back to me? 

12. What number appears when I am making calls using the Unlimited Cell CallBack feature? 

13. What charges will I incur with my cellular provider while using Unlimited CallBack service?

14. What is my local coverage area or local calling area? 

15. Does Call Back Service work with all cellular providers? 

16. Can I use my phonebook so that I will not have to manually enter numbers? 

17. How to cancel my subscription? 

18. How can I program my cellphone for speed dialing?

19. Can I call Cell Phones numbers in other countries? 

20. What if I travel across Canada and the U.S?

21. Who do I contact if I have additional questions regarding the service?

22. How do I report Problems or issues?

1. Why do I require "Unlimited Incoming Plan" for my cellular phone? 
Any incoming calls will not get charged if you join "Unlimited Incoming Plan" with any cellular carrier. We make your outgoing calls unlimited thru this feature.

2. How does it work? 
Dial the access number (response busy signal), hang up and wait for the call back.
Once you receive the callback, enter the phone number that you wish to call. Wait for us to connect the call for you. You can enjoy unlimited city calls with our Cell Phone Callback. (Note: Never press the SEND or # of your cell phone key after entering the number that you wish to call)

3. Can I use the Call Back Service out of my Local calling area? 
Yes you can, BUT your carrier will charge you roaming fee! We NEVER recommend you make calls out of your local calling area.

4.How do I subscribe? 
Click here "Order Now" on the product description page.

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5. How do I pay? 
We accept credit card payments only via Paypal.com or faxin authorization form.. 

6.How much do I get charged? 
Depending on the subscription plan you subscribe. 

CITY Mobile Local - $12.99 - calls local to signed up area such as Toronto, Calgary, Edmonton or Vancouver 
Canada Mobile - $19.99
Canada & US  Mobile -$24.99
World Mobile - 32 countries - $29.99

You'll receive 1 months FREE when you pre-pay 6 months or 2 months FREE when you pre-pay 12 months

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7. Can I call long distance? 
Yes, as long as you subscribe on the plan with unlimited long distance calls.

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8.I dialed the callback number, I waited, but my phone doesn't ring. What should I do? 

Remove the Privacy / Call Block feature from your cell phone. When you call us, our servers must be able to recognize your cell number to verify that you are a subscriber. If your call shows Private Number or Unavailable, it will not recognize you as being a subscriber. Dial *82 prior to dialing the local access callback number to show your number to our server. Also make sure you hang-up as soon as you hear the busy signal. (Note: Never press the send or # key after entering the number)

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9. Will I be charged on my cell phone bill for using your service? 

For as long as you have an unlimited incoming calls plan from your cellular phone provider and you receive a call back within your local calling area, you will not be charged. If you are outside of your local calling area, your service provider will charge you long distance fees. (Please see your contract with your cell phone provider)

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10. How does your service know to call me back? 
When you place your order, we will register your cell number with our system. When you call, our system recognizes your cell phone number and calls you back. Please ensure your cell phone number is not blocked.

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11.What if I miss the call back to me? 

You should receive a call back within 5-10 seconds of hanging up. If you do not receive a call within that time, the system was unable to reach you. This could mean you were either on a call, there was a poor signal or your number was blocked when you called our system. Simply call the number back and try again.

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12.What number appears when I am making calls using the Unlimited Cell CallBack feature? 
Your number will still appear on the recipients caller ID. You also have the option of blocking your number by dial 000 before your number. Example, dial 0004165551212 and your number will be displayed as 000-000-0000

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13.What charges will I incur with my cellular provider while using Unlimited CallBack service? 

You will continue to pay for your monthly plan or pay as you go minutes. Any roaming or airtime charges applicable through your current contract will also be billed by your cellular provider. However, all the calls you place using Unlimited Cell Phone Call Back service will appear to your cellular provider as incoming calls. As long as you have Unlimited Incoming Calls Plan, you will not be charged. 

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14.What is my local coverage area or local calling area? 

This is the local calling area covered by your cell phone provider. Your cellular provider can provide you the exact details of your local coverage area or local calling area (or home area). We supply a number within that same area for you to access.

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15.Does Call Back Service work with all cellular providers? 

Yes, Unlimited Outgoing Calls from your Cell Phone thru Call Back Service is available irrespective of which cellular provider you use - there is no need to switch carriers as long as your plan provides you with unlimited incoming calls.

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16.Can I use my phonebook so that I will not have to manually enter numbers? 
As long as you cell phone supports the sending of tones, the answer is Yes. These are some of the brands that support the use of the phone book when making calls thru our call back service: Nokia, Motorola, Samsung.

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17.How to cancel my subscription? 

Log-in to your paypal account, and cancel your subscription from Paypal administrative options. Paypal will send us a notification that you cancelled your subscription. Or you can notify us thru e-mail that you are cancelling your subscription. 

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18.What if I travel across Canada and the U.S?

Unfortunately, you need to be calling/located in your cell phone numbers city or your selected plan as cell phone companies only allow unlimited calling within your local area or roaming charges apply. 

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19. How can I program my cell phone for speed dialing? 

Dial the access number and wait for the callback. At the dial tone press 0# and follow the automated voice attendant. To dial using the speed dial, at the tone press 1# to 9#.

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20. Can I call Cell Phones numbers in other countries?  

Not to all Countries. You may call cell phone users in Canada, US, China, Guam, Hong Kong. Other eligible countries are land lines only.

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